Home Delivery Complaints & Returns

Complaints & Returns


Complaints:
We give two years´ guarantee.
Nobody is perfect, so it can happen that there will be a hidden defect and in that case we will change the disc or we will refund you the money.
We do not accept the complaints that were caused by the uncorrect using.


Returns/Exchanges:

It's really easy to return goods for exchange or refund! Simply download, print out and fill in our Exchange/Refund form.

 

To return an item purchased at Discline.com for either exchange or refund, you must do so within 14 working days from the purchase date. 

Upon receipt and review of the return, you will be notified by email once your refund has been processed, or when your return has been dispatched.

All exchanges are shipped out free of charge.

 

If you are shipping an item over 25,-€ you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.

 

Address:

You can return the goods to the address our store.

CD AQUARIUS - Rock Shop,

Stefanikova street 5,

ZIP: 917 01,

city: Trnava,

Slovakia, EU.
ph./ fax: +421 - 33 - 5511 229, e-mail: cdaquariusATdiscline.com